Refund policy

RETURN & REFUND POLICY

Last updated: November 3, 2026

At OneClickSmart, we are committed to providing a transparent and reliable shopping experience. This Return & Refund Policy explains the conditions for returns, refunds, cancellations, damaged products and other order-related issues.

By placing an order through OneClickSmart, you acknowledge this policy. However, nothing in this policy excludes, restricts or replaces any statutory consumer rights that apply to your purchase under applicable law.

1. RETURNS AND ELIGIBILITY

We accept eligible return requests in accordance with this policy and applicable consumer protection laws.

For change-of-mind returns outside any statutory cancellation period, we offer a voluntary return window of 30 calendar days from the date your order is delivered, subject to the conditions below.

To request a return, please contact our Customer Support team:

Email: support.oneclicksmart@gmail.com

For voluntary change-of-mind returns, products should generally:

Be unused and in their original condition.
Include original packaging, accessories and included components where reasonably possible.
Be accompanied by the order number or proof of purchase.
Be returned after receiving return instructions from our Customer Support team.

Certain products may be subject to additional return conditions for hygiene, safety or product-specific reasons, where permitted by applicable law.

Our voluntary return conditions do not override statutory rights relating to faulty, damaged, incorrect or misdescribed products.

2. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a damaged, defective, incorrect or non-functional product, please contact us as soon as reasonably possible.

To help us investigate and resolve your issue, we may request:

Your order number.
Clear photographs of the product.
A video showing the issue, where appropriate.
Photographs of the packaging, where relevant.

Depending on the circumstances and applicable law, we may offer a replacement, repair, refund or another appropriate resolution.

For faulty, damaged, incorrect or misdescribed products, customers will not be required to pay return shipping costs where applicable law requires the seller to cover them.

Nothing in this section limits your statutory consumer rights.

3. NON-RETURNABLE ITEMS

Certain products may be excluded from voluntary change-of-mind returns where permitted by applicable law.

These may include:

Personalised or Custom-Made Products: Items made or personalised specifically for the customer.
Beauty and Personal Care Products: Eligible sealed hygiene-sensitive products that have been opened.
Health and Hygiene Products: Products that cannot be returned for health or hygiene reasons once unsealed, where the relevant legal requirements are met.
Women's Intimate Apparel: Sealed hygiene-sensitive items that have been unsealed, where legally permitted.
Digital Gift Cards: Gift cards and store credit, subject to applicable law.
Perishable Goods: Products that are liable to deteriorate or expire rapidly, where legally exempt from cancellation rights.

These exclusions do not apply where a product is faulty, damaged, incorrect or not as described, or where applicable law provides a statutory right to return or obtain a refund.

4. CHANGE OF MIND AND CANCELLATION RIGHTS

United Kingdom Customers

Under applicable UK consumer protection laws, customers generally have the right to cancel eligible online purchases within 14 days after receiving their goods without giving a reason.

After notifying us of cancellation, customers generally have a further 14 days to return the goods.

Customers may inspect products as they would reasonably be allowed to do in a shop. Deductions may apply where goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, as permitted by law.

Certain products may be exempt from cancellation rights, including eligible personalised goods, perishable items and sealed hygiene-sensitive products that have been unsealed, where applicable legal requirements are met.

Refunds will be processed in accordance with applicable UK consumer protection laws.

United States and Other International Customers

For customers outside the United Kingdom, change-of-mind returns are subject to this policy and any applicable consumer protection laws.

Where permitted by law, eligible change-of-mind return requests may be submitted within 30 calendar days of delivery.

Nothing in this policy limits any mandatory cancellation, return or refund rights available under applicable local laws.

5. RETURN SHIPPING COSTS

For eligible change-of-mind returns, customers may be responsible for return shipping costs where permitted by law and where this responsibility has been communicated before purchase when required.

For faulty, defective, damaged, incorrect or misdescribed products, OneClickSmart will cover applicable return shipping costs where required by law.

We recommend using a trackable shipping service and keeping your return shipping receipt.

Please contact our Customer Support team before sending any product back so that we can provide the appropriate return instructions.

6. LOST, UNDELIVERED AND REFUSED PACKAGES

If your order has not arrived within the estimated delivery timeframe, please contact our Customer Support team.

We will review the available tracking information and, where appropriate, investigate the matter with the shipping carrier or fulfilment provider.

A package marked as delivered by a carrier may require further investigation if you have not received it.

Please contact us if:

Your tracking information has not been updated for an extended period.
Your package has not arrived within the estimated delivery timeframe.
Your package is marked as delivered but you have not received it.
Your order appears to have been lost or incorrectly delivered.

Orders refused upon delivery or returned because of incorrect or incomplete shipping information may require individual assessment.

Any applicable refund, replacement or other resolution will be handled in accordance with the circumstances and applicable consumer protection laws.

Nothing in this section removes any rights you may have if an order is not delivered.

7. CUSTOMS DUTIES AND TAXES

International orders may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country's authorities.

Responsibility for these charges will depend on the shipping arrangement, applicable law and information provided at checkout.

Where customers are responsible for these charges, they should review the relevant information before placing an order.

Any refund of taxes, duties or import charges will be subject to applicable laws and the relevant customs or tax authority procedures.

8. ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, please contact us within 15 minutes of placing it.

We will make reasonable efforts to accommodate your request if the order has not yet entered processing or shipping.

Once an order has been processed or dispatched, changes may no longer be possible.

However, this operational cancellation window does not affect any statutory cancellation rights available to customers under applicable law, including eligible UK online purchase cancellation rights.

9. REFUNDS

Once an approved return has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will generally be issued to the original payment method used during checkout, unless another method is agreed or required by law.

Examples include:

PayPal: Refunds will generally be issued to the original PayPal account.
Credit or Debit Cards: Refunds will generally be issued to the original payment card.

For UK statutory cancellations, refunds will generally be issued within 14 days of receiving the returned goods or receiving sufficient evidence that the goods have been sent back, whichever occurs first, subject to applicable law.

For other approved refunds, we aim to process refunds within 30 days, unless a different timeframe is required by applicable law.

Your bank or payment provider may require additional time to display the refunded amount.

10. ITEMS THAT DO NOT MEET RETURN CONDITIONS

For voluntary change-of-mind returns, products that do not meet the applicable eligibility requirements may be rejected.

Where a returned product is not eligible for a voluntary return, we will contact you regarding the available options, including return of the product where appropriate.

This section does not affect any statutory rights relating to faulty, damaged, incorrect or misdescribed products.

11. CONTACT US

If you have questions about this Return & Refund Policy or need assistance with an order, please contact our Customer Support team.

OneClickSmart

Email: support.oneclicksmart@gmail.com

Business Address:

43 Clara Street, Fartown, Huddersfield, ENG, HD1 6EN, GB

To help us assist you more quickly, please include your order number in your email.

LEGAL NOTICE

This Return & Refund Policy is intended to explain our return and refund procedures. It does not exclude, restrict or replace any statutory consumer rights that apply under the laws of your country or region.

Where applicable law provides customers with greater rights or protections than those described in this policy, the applicable legal requirements will take priority.