Refund policy

At OneClickSmart, we are committed to providing a transparent and reliable shopping experience. If you need to return an item or request a refund, this policy explains the eligibility requirements, return process, cancellations, and refund procedures.

By placing an order on OneClickSmart, you agree to the terms outlined in this Return & Refund Policy. We encourage all customers to read this policy carefully before making a purchase or submitting a claim.

Returns & Eligibility

Returns are accepted only after approval from our Customer Support team.

To request a return or ask any questions, please contact us at:

📧 Email: shaniayaan3@gmail.com

You must contact us within 30 calendar days from the date your package is marked as delivered.

To be eligible for a return, the product must:

Be unused and unopened.
Be in its original condition.
Be returned in its original packaging.
Be returned within the 30-day return period.
Receive approval from our Customer Support team before being returned.

Items that have been used, altered, damaged after delivery, or returned without authorization are not eligible for a return, refund, or exchange.

Damaged, Defective & Non-Functional Products

If you receive a damaged, defective, incorrect, or non-functional product, please contact our Customer Support team within the 30-day claim period.

To process your claim, we may request:

Clear photos of the product
Videos showing the issue
Photos of the packaging
Your order number

Claims submitted without sufficient verification may not be approved.

Non-Returnable Items

The following products cannot be returned, exchanged, or refunded:

Handmade items
Beauty products
Personal care products
Hair removal products
Health-related products
Eyewear
Jewellery
Watches
Women's intimate apparel
Items purchased using gift cards
Orders paid using store credit

Change of Mind

We do not accept returns, refunds, or exchanges for change-of-mind purchases.

Please carefully review product descriptions, specifications, sizes, colours, and compatibility before placing your order.

Return Shipping

Customers are responsible for all return shipping costs.

To protect your shipment, we strongly recommend using:

A trackable shipping service
Shipping insurance (where available)

Please keep your shipping receipt and provide your tracking number so we can monitor your return.

OneClickSmart cannot guarantee receipt of returned items that are shipped without tracking information.

Lost, Undelivered & Refused Packages

If your order has not been delivered, you must submit a claim within 30 calendar days from the shipment dispatch date.

Claims submitted after this period cannot be accepted.

Please note:

Packages marked as Delivered by the shipping carrier will not be considered lost.
Customers must contact the courier directly to request an investigation for packages marked as delivered.
Orders refused upon delivery are not considered approved returns.
Packages abandoned or returned outside our approved return process are not eligible for refunds.
Orders returned because of incorrect or incomplete shipping information provided during checkout are not eligible for refunds or store credit.

Customs Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other government fees imposed by your country's customs authorities.

These charges are the responsibility of the customer and are non-refundable.

Order Changes & Cancellations

Order changes or cancellations are accepted within 30 minutes of placing an order, provided the order has not yet been processed or shipped.

Once an order has been processed, dispatched, or assigned a tracking number, cancellations or modifications are no longer possible.

Refunds & Store Credit

Once your approved return has been received and inspected, your refund or store credit will be processed within 30 days.

Refunds will be issued using the original payment method used during checkout.

For example:

PayPal payments will be refunded to the original PayPal account.
Credit or debit card payments will be refunded to the original card used for the purchase.

Processing times may vary depending on your payment provider or financial institution.

Items That Do Not Qualify

Returned products that do not meet the eligibility requirements outlined in this policy will not qualify for a refund or store credit.

Such items may be rejected or disposed of without further notice.

Contact Us

If you have any questions about this Return & Refund Policy or need assistance with a return request, please contact our Customer Support team.

📧 Email: shaniayaan3@gmail.com

To help us assist you faster, please include your Order Number in your email.

Legal Notice

This Return & Refund Policy does not affect any statutory consumer rights that may apply under the laws of your country or region. Where required by applicable law, your legal rights remain unaffected.